Service Rep Visit #1

...and is it the first and last visit? We'll see what it does for my sales.

So this crazy ass lady in which head office calls a 'Service Rep' came today. I was really nervous about her coming because I learned everything I know from another owner who has no use for these Service Reps. And boy did I learn. Like I told her, I feel like I was never trained. She said I knew 'the basics'. She was quite surprised I've been pulling in the numbers I have been with what I knew.

I think I'm going to be a witch for Halloween because my clients will think I've turned into one! Like she said, I've been training my clients to be MONSTERS...letting them get away with alot more than I should be. As a parent, that scares me and I'm sure glad we deal with adults and not children. The people that are behind on their weight loss programs won't be any longer (unless they quit the program). ha ha.

The reason why I'm not sure if I'll be letting her come back is because the next time she comes back, I'll probably have to pay. And she was really anal about things in the files being neat and written exactly like this...blah blah blah. Too many things she wanted it done THIS WAY and wouldn't really assist in increasing sales. Excuse me ma'am, this is MY company....not yours!

I don't even want her coming back tomorrow but I should atleast give her a chance. If her first 'chance' is a 2 day visit. So be it. I do know a little about her track record...one owner was making $10K per month and she worked with him and his staff on a regular basis for about 8 months. One year after her first visit he was pulling in $100K per month. I know I don't have the population base to be making $100K but I'd like to be doing atleast $50 - $60K/month.

Once again....tomorrow scares me. I hate being put on the spot by someone who knows more about my business than I do! I'll breathe deep...it's only for 8 hours. I can do this. This will benefit my pocketbook. So I'm going to rest my head because my brain is mush....I'll report after she leaves tomorrow evening.

Back to Work

The long weekend was nice. I suffered from allergies all weekend long. My relatives that we stayed with have animals that I'm allergic to so I spend my time with them sucking on the end of my inhaler (not really but it feels like it). We had a family birthday party for Emily...she's 4!! She was also spoiled everywhere we went. Now that we're back home I'm coughing & hacking as my lungs are trying to repair themselves. Emily has a cold (which I thought in the beginning was allergies) so she's miserable and coughing.

On Sunday Emily's dad phoned my cell. My cousin doesn't have cell reception where she is (in the middle of nowhere) so I missed the call. Also didn't really want to take family time and phone him so he phoned me again today @ 4pm. He asked me where Emily was....duh, at the babysitter's. I don't take my kid to work. He asked me to phone him when I got home. I'll pencil you in. [insert eye rolling here] Why is he so interested in keeping touch with us now? He saw Emily in June and hasn't phoned at all up until last week. Go figure. He has absolutely no right to her since her birth certificate states that there is no father. He'd have to get a court order to get a paternity test, he could then be slapped with some back pay. It would be like shooting himself in the foot. Whatever.

Anyways, I have an appointment coming in 10 mins so I should be prepared for that.

Children's Hospital Visit

Emily's visit to the Alberta Children's Hospital didn't go well but DID give us good news!!

This visit was in the new hospital. From afar it looked like a huge building made out of lego. Very cool! We had been to the old hospital so this was a new adventure. We waited for an hour in the cardiology clinic waiting room. Emily had been up since 6am so she was starting to get very tired after 2 hours in the car and with it being around noon hour. She was in a bad mood by the time our turn came around. We struggled with her, many nurses tried to reason with her and get her to co-operate...no luck. It took two of us to hold her down while one nurse performed the ultrasound on her heart. The pictures they got were good enough and she didn't have to go through any other tests (they don't like to sedate the little ones unless they feel it's necessary). Then we met with the resident cardiologist and she managed to calm Emily down quite nice. And the final meeting was with both the resident and the specialist. The verdict was that she may have had an enlarged heart earlier this spring when it was detected on an x-ray because she had had a fever for 72 hours and sometimes that can happen when the body is under that much stress. Yay!!

Tonight we head down to my grandma & grandpa's house (a 2.5 hour drive). And tomorrow we finish our trip and drive another 2.5 hours to see more family. Then on Monday we do the 5 (although I do it in 4 hours) hour trip back home. After yesterday, I'm not looking forward to the drive tonight but will be worth it when we get down there.

I have my body pumped full of herbals today because I feel like I'm getting sick and don't want it to turn into a full blown cold.

I still have to go home and pack a bag for the weekend. Nnnoooooo! I'm so tired.
I hope all my fellow Canadians have a wonderful Thanksgiving weekend!!

Middle of the Week

Here we are at Wednesday.

Emily's first swimming lesson is tonight! She's really excited. I keep reminding her that she has to listen to her swim teacher. LOL. I'll watch her so she'll be excited about that.

Our first appointment to meet Emily's heart specialist is tomorrow in the BIG city. This is visit number....I've lost track. This will also be her second surgeon. And if it goes that way....second surgery at this hospital. It's the Alberta Children's Hospital and they are all wonderful! Earlier this spring Emily was diagnosed with an enlarged heart so she will go through 2 hours of testing to find out if it's something to be concerned about. Last time we had to start visiting (for a different reason) this hospital, you spend 15 minutes there and you feel BLESSED that you're not there for something more serious like other families. My mom is coming with us which will be nice.

Canadian Thanksgiving is also this weekend. I'll reveal those plans on Friday.

I learned that a service rep from head office is coming out next week. Next freakin' week!! I can't believe so soon. I'm really worried about having this person come out...it's not that I'm breaking rules or doing anything wrong. It's that I don't like people looking over my shoulder watching every little thing that I do. I also don't want to tell head office that this isn't a great time to come out or they might get suspicious and then with my luck, they'll send someone out WITHOUT notice. LOL. I'll just suck it up and hope for the best. My stress has increased, my blood pressure has probably increased and I know it won't be that bad after the fact.

Emily's "father" phoned last night. I didn't answer it because I was closing up at work and just wanted to get home. So before I headed to bed I phoned him. He just wanted to see how Emily and I were doing. He actually wanted to know how I was doing. He's really coming along as far as being civil with me. He's really is a nice guy. Too bad he wasn't a better father & provider to his daughter. Emily was in bed and asleep so he said he'd phone on her birthday to wish her a happy birthday. Some of the best months I ever had was spent with him in our relationship. I had a chance to get back with him after Emily was born but I wouldn't be where I am today if I had done that. We're better off apart.

Anyways, I only have about an hour and a half left of this day.
Until tomorrow (or another day)...